Frequently Asked Questions
For orders on or above HKD 300.
Sorry, it is not possible to request specific delivery times.
Of course, you may receive the consignment at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.
To guarantee you the fastest possible delivery, we do not enable cancellation or modification of your order once it has been finalised. If the consignment is sent to an incorrect address, it will be returned to us. As soon as we receive it, we will send the consignment to the new address that you will have indicated to us.
|Delivery type||The delivery fee depends on the order amount||Delivery Fee||
|1. Door to door by S.F. Express
2. Self-pickup services at SF stores and EF Lockers
|For orders below HKD 300||HKD 30||
For orders on or above HKD 300
Upon confirmation of payment, the order will be ready and shipped in 2-7 business days, subject to stock availability and the volume of orders.
For remote areas, it might take 3-4 additional days to arrive.