Frequently asked questions
For orders on or above HKD 300.
Sorry, it is not possible to request specific delivery times.
Of course, you may receive the consignment at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.
Once the order is ready to ship, an email notification containing order tracking number will be sent to the customer. Please contact SF Express to track the shipment.
Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273
To guarantee you the fastest possible delivery, we do not enable cancellation or modification of your order once it has been finalised. If the consignment is sent to an incorrect address, it will be returned to us. As soon as we receive it, we will send the consignment to the new address that you will have indicated to us.
Caudalie delivers within Hong Kong Island, Kowloon, New Territories, certain remote areas, outlying islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
We ship to commercial and residential addresses only. P.O. box and logistics centers are not accepted as delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
Delivery type :
Door to door by S.F. Express
Self-pickup services at SF stores and EF Lockers
The delivery fee depends on the order amount:
For orders below HK$300, HK$30
For orders on or above HK$300, Free
Delivery Period:
Upon confirmation of payment, the order will be ready and shipped out in 2-7 business days, subject to stock availability and the volume of orders. For remote areas, it might take 3-4 additional days to arrive.
Delivery schedule: Mondays to Saturdays: 9am-7pm (Sundays and Public Holidays: Not in service)
Upon confirmation of payment, the order will be ready and shipped in 2-7 business days, subject to stock availability and the volume of orders.
For remote areas, it might take 3-4 additional days to arrive.
