GENERAL TERMS AND CONDITIONS OF SALE

The purpose of these General Terms and Conditions of Sale is to set out, solely as a result of the relations they establish on the internet and only on the Site, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site. The Purchaser acknowledges that they have read these terms and conditions before placing the order, and that ordering on the Site entails the Purchaser's unreserved acceptance and prior complete agreement with these General Terms and Conditions of Sale and warranties, which prevail over any other document, save for special terms and conditions expressly agreed in writing by CAUDALIE.

CAUDALIE reserves the right to amend these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable to any order are accepted by the Purchaser at the time the order is confirmed.

These General Terms and Conditions of Sale are completed by the Personal Data and Cookies Charter.

Products

The Products offered for sale by CAUDALIE are those shown on the Site, on the day the User consults the Site, subject to stock availability. The photographs illustrating the Products are not contractually binding.

Prices

The prices for the Products are shown in Hong Kong dollars (HKD). CAUDALIE reserves the right, which the User hereby accepts, to amend its prices at any time but the Products will be billed on the basis of the prices in force at the time the order is placed, subject to availability of the said Products. Any carriage charges will be billed in addition.

Browsing on the Site

The User may freely browse the different pages of the Site, without being obliged to make any purchase.

Placing an order

If the Users want to place an order, they choose from the different Products in which they are interested, and show their interest by clicking on the “Buy” box.

At any time, the Users may

• obtain a summary of the Products they have selected or amend their order, by clicking on “my cart”.

• Complete their Products selection and place an order, by clicking on “my cart”.

A summary of the order will then appear on the screen. If the list shown corresponds to the Products they have chosen, the Users may continue their order by clicking on: “Checkout”. The Users may identify themselves, either by entering their e-mail address and password, if they are already customer or member of the MY CAUDALIE loyalty programme, or by accurately completing the form provided, on which they must enter the information needed for identification, in particular their last name, first name and postal address. The Users are informed and accept that entering any identification is proof of their identity and expresses their consent.

During the ordering process, the Users may amend and correct the data entered such as the contents of the cart, the delivery and billing address, before final confirmation of the order.

 Validation of the order

After the Users have read the order summary and filled in all the required information, they must choose a preferred method of payment for the order. The Users must click "Submit my order" to pay for the order. Users may pay for their purchases with a credit card (Visa or credit card). They must enter the name that appears on the card, card number, expiration date, and the CVV code on the back of the card.

All information that is exchanged to process payment is encrypted using the SSL (Secure Socket Layer) protocol. These data cannot be detected, intercepted, or used by any third party. These certifications guarantee that the operational processes and technical solutions used by Adyen comply with the strictest criteria in terms of data exchange security and protection of banking data. At no time will the User’s banking data transit via CAUDALIE's IT system. 

Once the payment is confirmed, the order is placed and becomes irrevocable, without prejudice to the User’s right of withdrawal (the terms of which are set out below). The User then becomes the Purchaser. The purchase order is saved in CAUDALIE's computer records, which are kept on a reliable, durable medium, and will be considered as proof of the contractual relationship between the Parties. The Purchasers guarantee that they are fully authorised to use the payment card used, that the card is valid and have access to sufficient funds to cover all the costs of the order.

 Confirmation of the order

When the Purchasers confirm their payment, a summary of the order will be sent to them electronically, to the e-mail address entered by the Purchasers at the time of identification, prior to placing the order. If there is an error in entering the e-mail address or more generally the order summary is not received, CAUDALIE may not be held liable. This order confirmation will summarise the following information: terms of payment, delivery and, where applicable, delivery charges, the characteristics of the Product(s) ordered, the terms and conditions of the right of withdrawal; the address to which the Purchaser may send complaints, information about the after-sales service and the sales warranties.

If the order confirmation does not arrive within 24 hours of placing the order, the Purchaser may contact our Customer Service Department via the Contact form. Likewise, if the Purchaser has any questions about previous orders, they may contact CAUDALIE using the same form.

Caudalie makes every effort to fulfil Purchaser order no later than thirty (30) days with effect from the following day after the Purchaser has confirmed his or her order.

Free delivery upon HK$300 within Hong Kong*

*Out of service areas:

Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed Area, Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O, Lantau Island.

For any questions about delivery services, please email asia@caudalie.com or call +852 3974 6121.

Upon receipt of the ordered Products, the Purchaser must check that the Products are compliant. Any anomalies in delivery (missing or broken Product, damaged parcel, etc.) must be notified by the Purchaser without fail two days after the delivery, to the CAUDALIE consumer services department at Caudalie Hong Kong Ltd., by e-mail to: asia@caudalie.com or by telephone to +852 3974 6121.

Any complaints made after this time limit will be rejected and CAUDALIE will be released of all liability. In the event of an anomaly relating to the parcel or the Product(s), and after notifying CAUDALIE within the aforementioned time limit, the Purchaser must return it/them in its/their original packing and packaging according to the terms of Article 5 “Right of withdrawal” defined hereafter and within seven (7) days of receiving the order.

The return must include a letter that lists the Purchaser's information, the invoice date and number, the Product SKU(s) and the reason for the request.

CAUDALIE reserves the right to check the returned Product(s), examine the reason for the request and replace or not replace the Product(s) free of charge, without owing any compensation. If the ordered product is unavailable, the Purchasers will be informed. With the Purchasers’ prior agreement, a product of equivalent quality and price will be offered to them. If the Purchasers do not accept, they may, where applicable, be refunded within thirty (30) days of their payment, at the latest. CAUDALIE shall not be held liable in the event of failure to deliver or a delivery delay due to an event of force majeure, the action of a third party or a fault attributable to the Purchasers. In the event of a delivery delay, the Purchasers must notify this delay to the CAUDALIE consumer services department as soon as possible, by emailing asia@caudalie.com or telephoning +852 2319 0119.

The Purchasers have a period of seven (7) days to notify CAUDALIE of their wish to withdraw from the contract provided that the Products or Gift Card or Spa and Boutique Treatment Voucher have not been opened or used within this period. If it has been opened/used, no right of withdrawal or refund will apply. This time limit runs from the day on which the order is received.

To exercise this right of withdrawal, the Purchasers must inform CAUDALIE of their decision to withdraw from the contract. The Purchasers may use the withdrawal form available here. If the Purchasers have created an account, they must log in and select the order to be returned, specifying the Products concerned and the reasons for their return. They must then print the return form and send the parcel back with the form inside. If the Purchasers have not created an account, the same procedure is available here.

The Purchasers must then return the Product(s) in its/their original packaging, at their own cost, within seven (7) days at the latest from notification of its decision to withdraw, to the following address: Caudalie Hong Kong Ltd.- Unit A, 17/F Yardley Commercial Building, 3 Connaught Road West, Sheung Wan, Hong Kong. If the seven (7) day period expires on a Saturday, Sunday, public holiday or rest day, it will be extended to the next working day.

If the above-mentioned conditions are met, CAUDALIE will refund the Purchaser for all the sums paid by the Purchaser, as soon as possible and within a period of seven (7) days at the latest from the date on which CAUDALIE was informed of the Purchaser’s decision to withdraw, provided that CAUDALIE has been received the returned Products. The initial delivery charges are included, with the exception of the return charges, which are paid by the Purchaser.

Protection of the Site and its contents by intellectual property rights

The Site itself, such as its architecture, its presentation, its graphic standards and everything it contains as well as all the material (texts, graphs, graphics, logos, drawings, images, etc.) which are published on the Site are protected by intellectual property rights, including copyright (hereinafter referred to as the “Protected Elements”) and are the exclusive property of CAUDALIE.

Without such list being exhaustive, you shall not, in particular:

- reproduce, copy, modify, create a derivative work, assemble, recreate, distribute, present, show, disseminate, publicly display, transfer, transmit, publish, sell, attribute, sub-license, transfer, make available to a third party, market, all or part of the Protected Elements, in any manner whatsoever,

- modify, alter, all or part of the Protected Elements with a view, in particular, to obtaining unauthorized access  to the Site and accessing the Site by any means other than the connection interface with the user space, furnished by Martell to you for such purpose via the Site.

Hyperlinks to the Site may only be created with the prior, written permission of CAUDALIE.

Protection of trademarks

All trademarks and all related logos, designs, labels, bottle designs and all other intellectual property associated with www.caudalie.com used herein are owned by CAUDALIE. CAUDALIE’s trademarks may not be used in connection with any product or service that is not CAUDALIE’s, in any manner that is likely to cause confusion, or in any manner that disparages or discredits CAUDALIE.