Frequently Asked Questions


1 - What payment methods are available?

Caudalie offers three payment methods: - Credit card (Visa or MasterCard) - Paypal. Other payment methods (check, cash or bank transfer) are not accepted.

2 - How can I pay with my bank or credit card?

1. Select your type of card: Visa or MasterCard
2. In the "Name" field, enter your last and first names as they are indicated on your payment card (do not add a title).
3. In the "Credit Card Number" field, indicate the 16 digits on the front of your card, without spaces.
4. In the "Security Code" field, indicate the last three digits of the number on the back of your card. The security code represents the full set of digits making it possible to secure your transactions bycard payment, and they provide additional protection against the fraudulent use of card payments.
5. Enter the expiry date of your card by selecting the month and year in the drop-down menu.
6. Once you have entered your bank details, click on “Pay for my order”. You thereby accept the General Terms and Conditions of Sale.
You can save your bank card by ticking the “save my card” box for your next orders. You can manage your saved cards in My Account.

3 - Can I pay on delivery?

Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.

4 - Is my payment secure?

Your bank details are encrypted (SSL) and are never known to, or stored by Caudalie.

5 - Why does my bank card not work?

The only card payments accepted by our website are Visa and MasterCard. Moreover, your card must be issued in Hong Kong.
If your card payment meets this criteria, remember to:
- Verify that your delivery and billing addresses are complete and correct,
- Make sure you have selected your type of card: Visa or MasterCard,
- Verify that all the bank details have been correctly entered, Remember to check the clause "I understand and unreservedly accept the General Sales Conditions".
Please inquire with your bank to find out more about what payment methods are available to you. We remind you that it is always possible to pay for your order using PayPal, regardless of the country where your card was issued.