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myCAUDALIE Loyalty Program Rules

1) Subject:

CAUDALIE, a simplified joint-stock company (SAS) with share capital of 1,006,100 euros, whose headquarters are located at 6 Place de Narvik, 75008 Paris, registered at the Paris Trade and Companies Register under no. 396 360 123, has set up a customer loyalty program via its website
Through the myCAUDALIE Loyalty Program, starting from May 13, 2013, customers that purchase certain Caudalie products shall be able to cumulate, on an account, points that can be converted into gifts and/or benefits.

2) Joining the myCAUDALIE Loyalty Program:

2.1 Membership Conditions:

It is free to join the myCAUDALIE Loyalty Program.
Only individuals over 18 years old living in France Mainland or in one of the following countries may join the loyalty program:
  • Austria
  • Belgium
  • Germany
  • Greece
  • Italy
  • Luxembourg
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • Russia
  • Spain
  • Switzerland
  • Turkey
  • United Kingdom
Individuals who have created an account in myCAUDALIE section of the website and have registered a myCAUDALIE code are considered to be members of the myCAUDALIE Loyalty Program. It is only possible to create one account (same first name, last name and address).
A myCAUDALIE code is a unique sequence of 10 or 11 numbers/letters, that is only found inside the boxes of certain Caudalie products from the Face skincare line, noted in paragraph 4 "Earning myCAUDALIE points".
myCAUDALIE accounts are reserved for private, non-professional use and can only be used by the person of the same name.

2.2 Terms of Use:

The myCAUDALIE Loyalty Program is intended to provide benefits to loyal Caudalie customers.
By joining the myCAUDALIE Loyalty Program, the member fully accepts these rules, automatically, without reservations.
Membership to myCAUDALIE Loyalty Program can only be validated if the information communicated in myCAUDALIE loyalty program membership questionnaire is complete, readable and relevant.
It is the members' responsibility to keep their information up to date by logging on to their personal myCAUDALIE space at Caudalie may not be held liable if the Member does not receive an offer to join the loyalty program.

3) Personal data:

The personal data collected is required and necessary to take advantage of the myCAUDALIE Loyalty Program's various benefits.
By subscribing to the myCAUDALIE Loyalty Program, members consent to the use of their personal data by Caudalie within this program, particularly for Caudalie to send them offers and information. The program's members authorize Caudalie to perform all verifications of their identity and address by Caudalie.
In compliance with the French information technology and freedom law of January 6, 1978, Caudalie registered its file with the CNIL. The Member has the right to access, oppose and correct the file by writing to Caudalie's Customer Relations Service, 6 Place de Narvik, 75008 Paris, France.

4) Earning myCAUDALIE points:

Starting from May 13, 2013, Loyalty Program Members who have purchased a Caudalie product listed in this article may log on to their personal myCAUDALIE account on the brand's website, and register the myCAUDALIE code to automatically benefit from the loyalty points earned by their purchase.
Points can be earned through the unique codes on the following Caudalie products:
  • Vinoperfect Radiance Serum Complexion Correcting
  • Vinoperfect Broad Spectrum Day Perfecting Cream SPF15
  • Vinoperfect Broad Spectrum Day Perfecting Fluid SPF15
  • Vinoperfect Cell Renewal Night Cream
  • Vinoperfect Enzymatic Peel Mask
  • Vinexpert Firming Serum
  • Vinexpert Eye and Lip Serum
  • Vinexpert Broad Spectrum Radiance Day Fluid SPF15
  • Vinexpert Broad Spectrum Radiance Day Cream SPF15
  • Vinexpert Night Infusion Cream
  • Premier Cru The Eye Cream
  • Premier Cru The Cream
  • Premier Cru La Crème Riche
  • Premier Cru The Elixir
  • Vinosource S.O.S Thirst Quenching Serum
  • Vinosource Moisturizing Sorbet
  • Vinosource Riche Intense Moisture Rescue Cream
  • Vinosource Moisture Recovery Cream
  • Vinosource S.O.S Morning Eye Rescue
  • Vinosource Moisturizing Matifying Fluid
  • Vinosource Nourishing Concentrate
  • Vinosource Overnight Recovery Oil
  • Polyphenol C15 Anti-Wrinkle Defense Serum
  • Polyphenol C15 Broad Spectrum SPF20 Anti-Wrinkle Protect Fluid
  • Polyphenol C15 Anti-Wrinkle Eye & Lip Cream
  • Polyphenol C15 Overnight Detox Oil
  • Parfum Divin de Caudalie
  • Premières Vendanges Moisturizing Cream
  • Soleil Divin Anti-ageing Face Suncare SPF30/SPF50
  • Soleil Divin Gradual Self Tanning Cream
  • Teint Divin Mineral Bronzing Powder
  • Teint Divin Mineral Tinted Moisturizer Medium to Dark Skin
  • Teint Divin Mineral Tinted Moisturizer Light to Medium Skin
All of these products – when they are sold in gifts sets and not usually in a box – are not included in the myCAUDALIE loyalty program and do not enable points to be earned.
Only the codes printed inside the boxes of the aforementioned products will allow the following points to be earned:
  • All products from Vinosource line = 20 points
  • Premières Vendanges = 20 points
  • All products from Teint Divin line = 20 points
  • All products from Soleil Divin line = 20 points
  • All products from Polyphenol C15 line = 30 points
  • All products from Vinoperfect line = 40 points
  • All products from Vinexpert line (excluding Dietary Supplements) = 40 points
  • Parfum Divin de Caudalie = 40 points
  • Premier Cru The Eye Cream and Premier Cru The Elixir = 40 points
  • Premier Cru The Cream and Premier Cru La Crème Riche = 80 points
Points earned are cumulated in the Member's personal account.
Each member will have access to his or her total points:
  • on their personal myCAUDALIE account on
  • by calling or emailing our Customer Relations Service
The points are valid for a maximum of 12 months from the date they are logged in, after which point they shall be cancelled.
Member may earn additional points during periodic marketing initiatives, particularly for birthday gifts and/or special offers.

5) Converting myCAUDALIE points:

Points Cumulated and credited to the Member's account may only be converted to gifts listed in the "myCAUDALIE" section in the Member's personal space, while stocks last.
The "myCAUDALIE" package will be dispatched within thirty (30) days of the Member having confirmed their "myCAUDALIE" package.
The delivery zone list for "myCAUDALIE" package deliveries is identical to that of countries taking part (see article 2.1).

6) Modifying the myCAUDALIE Loyalty Program:

Caudalie reserves the right to modify or terminate the Loyalty Program (membership conditions, benefits, etc.) and/or the loyalty card terms of use, at any time.
If the Loyalty Program is terminated, for one month Caudalie shall allow members the option of using their myCAUDALIE loyalty points. If the member chooses not to use these loyalty points, they shall be permanently forfeited.

7) Fraudulent use:

Any breach of the rules or fraudulent use by the myCAUDALIE Loyalty Program Member, or by a third party acting on behalf of the Member, shall automatically deactivate and delete the loyalty account, without compensation or indemnity of any kind.
In order to prevent fraud, Caudalie reserves the right to unsubscribe a Member from the loyalty program without the Member having a right to any indemnity, should an unusually high number of codes be registered in one day and/or over several days.
Caudalie reserves the right to verify at any time that the rules are being respected.

8) Non-waiver:

The fact that one party or another does not take action under these rules shall not constitute a waiver of right to take action, unless there is an express written waiver.

9) Applicable law:

These rules are governed by French law.
If any one of the stipulations of these rules is judged invalid, null or inapplicable for any reason, that stipulation shall be considered severable from the rest of the rules and shall not affect the validity and applicability of the other stipulations.

10) Competent court:

Should conciliation fail, any dispute related to interpreting or executing these rules shall be under the exclusive jurisdiction of French courts.